The second edition of this bestselling textbook, Communication Skills, aims to enrich the content with new sections and examples which cover the core components of professional communication. All six sections, including basics of communication, English language, listening, speaking, reading, and writing skills, have been thoroughly revised and made as concise as possible. Due to its exhaustive coverage and practical approach, this textbook is suitable not only for students, but also for professionals. New to the Second Edition • Two new chapters on The Art of Negotiation and Book and Movie Reviews • New sections such as blog writing; role of creative and critical thinking for effective communication; role of emotions in communication; inter-cultural communication; physical, psychological, and mechanical barriers; types of interviews; and types of résumés • New practice tests and chapter-end exercises