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FAQs

General Queries

Get My Books is an online platform for students and parents to buy books, school uniforms, book-sets, stationery, notebooks, toys, games and other accessories. We are a ONE STOP SHOP for books as well as for all your school supply needs. You can get started here.

There are four ways to find the books that you need - First, you can go to “Books” from the menu and look into the relevant category Second, you can use the search bar up top to search for the items you want to buy Third, you can go to “List of Schools” from the menu and select your school. It will list all the books, school uniforms, book sets, stationery, notebooks etc used in that school Fourth, go to “Custom Order”, click a picture of the list of books and upload it on the platform. We will find all the books and other items on the list, add it to your cart and send you an intimation.

You can find school uniforms, school book sets, stationery, notebooks, toys, games, and other accessories.

Add all the products in your cart and checkout or you can directly buy the item you want.

Yes, you can. Go to “List of Schools” from the main menu and select your school. It will list out all the items that are used in the specific school.

Go to the "Custom Order” feature and fill out the form. We will find the book for you.

You can go to “List of Schools” from the menu and select your school. It will list all the books, school uniforms, book sets, stationery, notebooks etc used in that school.

If you do not have the time to search for books, go to “Custom Order”, click a picture and upload it on the platform. We will find all the books and let you know

Get My Books is a marketplace and we have hundreds of suppliers on this platform. The place of shipping depends on the place of business of the supplier that will be sending you the order.

Yes, we ship items all over India.

When you click on a product, you can find a box where you can enter the PIN code and check the availability of the product in your area.

You can find the contact information details here.

Shopping

No, shipping is not free. You can read more about our shipping policy here.

Unfortunately, we do not have free shipping right now. We are working on this aspect and will inform you as soon as we add it in.

Depending on the kind of delivery option (Recommended, Faster or Cheaper) you have chosen, the products will be delivered.

You can go to My Account, click on My orders and then track the status of individual orders.

We deliver to all parts of India. When you click on a product, you can find a box where you can enter Pincode to check the availability of a product in your area.

No, you cannot change the delivery address after you have ordered it. You will have to cancel the order and place another order for the new address.

My Account

Go to My Account and click on Edit Profile. You should be able to change the password.

You can go to My Account and click on My Orders to view all your order details.

You can go to My Account and click on Addresses. You should be able to add a new address or edit existing ones.

Go to My Account, change the details and click save.

Order and Payment

You can use all the standard payment models including debit cards, credit cards, wallets, net banking, etc.

Yes. We use a secure payment gateway.

Unfortunately, we do not have this facility right now. However, we are working on adding it to our payment options.

Unfortunately, we do not have this facility right now. However, we are working on adding it to our payment options.

Currently cancellation supported by contacting us. Direct cancellation not supported now. You can see contact us details here

No, you will have to create a new order. We are still working on adding this feature.

We have three options for you

Recommended - You can get the standard delivery speed

Faster - You can get the delivery as soon as possible

Cheaper - You can get the delivery with lower price may take some extra time to deliver

GST is the short form of Goods and Services Tax. It is mandatory by the Government of India to impose this tax on listed goods and services.

The percentage of GST to be charged is mentioned by the Goods and Services Act 2016. While there is no GST on books, there is a 12% GST on shipping.

Yes, the full amount is refunded.
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