Problems of Departmentation Suitability of Types of Departmentation Type of Grapevine Total Quality Management (TQM) The distinctive features of the book are as follows: Chapter outline at the beginning of every chapter to provide an overview of the chapter continental Logical and sequential arrangement of all the topics Simple, concise and conversational language Full coverage of the prescribed syllabi Liberal use of tables and diagrams to illustrate the text. Summary and Key words at the end of each chapter Test questions at the end of every chapter as per the pattern of question papers. Suggestions for improvement of the book are welcome.