1. Introduction to Quality - 2. Quality as a Strategic Decision - 3. Customer Focus - 4. Cost of Quality - 5. Pharmaceutical Quality Management - 6. Six-System Inspection Model - 7. Quality System: Complaints and Recalls - 8. Drug Stability - 9. Quality Risk Management - 10. Statistical Process Control - 11. Regulatory Compliance through Quality Management and Development of Quality Culture Benchmarking - 12. Maintenance of Documents in Pharmaceutical Industry - 13. Validation and Calibration - 14. Good Warehousing and Distribution Practices - References